Many problems in D2L begin with a simple, innocent mistake: using special characters.
"What," you may ask, "*are* they? Where will they cause trouble, and how can I avoid becoming involved with these unsavory characters?"
As a rule, D2L has no trouble with English letters and standard number characters (A-Z, a-z, 0-9). Dashes and underscores have not been known to cause issues.
Beyond that -- watch out!
Both students and instructors should avoid the use of special characters, especially in file names. Instructors would also be well advised to inform their students of the best practices for submitting files to a dropbox and other areas in D2L.
Special characters have been found to be the cause of problems with:
- Login
- Content
- Dropbox
- Discussions
- Locker
- Searches
Here is a list of "special character" issues from the University of Wisconsin System D2L Knowledgebase. Click on any link for more detail.
Submitting Files to a Dropbox
Special Characters for File and Folder Names
Possible Problems Uploading Files with Invalid Characters in File Names
Unable to View Content Topics in Course
User Receives Internal Server Error When Attempting to Logon
Trouble-shooting Problems when Accessing Files from the Locker
Avoid Using Apostrophes in Search Text Fields
Special Characters in Role Type Names
skip to main |
skip to sidebar
See uwmLTC.org for help using D2L version 10!
The help files here were developed by the UW-Milwaukee Learning Technology Center staff. There will be no updates posted.
UWM students who need help with D2L must contact the UWM Help Desk or the course instructor.
PDF
