Clearing Browser Cache

Problem: After deleting an item from "Content" and "Course Files" when I click on the new file, the old document still appears.

Solution: Clear your browser cache. The browser stores files in the cache and, in addition to fixing the above problem, clearing the cache can improve browser performance. Below are directions on how to clear browser cache for IE, Mozilla Firefox, Google Chrome and Safari.


Internet Explorer 9.0
From the safety icon in the top right of the browser window, select "Internet Options"
Under "Browsing History," check "Temporary Internet Files" in the "Delete Browsing History" window
Click Delete
Click OK

Firefox 3.5 for Windows
Select "Tools" from the menu bar
Select "Clear Recent History"
Select everything from "time range to clear"
Click on the down arrow next to "Details"
Check the box "Cache"
Click "Clear Now"
Click OK

Firefox 3.5 for Macintosh
Select "Tools" from the menu bar
Select "Clear Recent History"
Select everything from "time range to clear"
Click on the down arrow next to "Details"
Check the box "Cache"
Click "Clear Now"
Click OK

Safari 5.0 for Windows
Click "Settings"
Select "Reset Safari"
Check the box "Empty the Cache"

Safari 5.0 for Macintosh
Click the Safari menu
Select "Reset Safari"
Check the box "Empty the Cache"
Click Reset

Google Chrome
Click on the wrench icon next to the address bar or enter chrome://settings/clearBrowserData in the browse bar
Select "Options"
Select the "Under the Hood" tab
Select "Clear browsing data"
Check the "Empty the cache" box
Click on the "Clear browsing data" button
Click the "Close" button


List adapted from a list available from LexisNexis at http://support.lexisnexis.com/lexiscom/record.asp?ArticleID=wg_cache

"Stack Overflow" Errors in Internet Explorer

Internet Explorer users may see "stack overflow at line: 0" errors in various areas of D2L.


These errors related to the use of Internet Explorer browser, and are not actually D2L errors.


You should be able to click through them, but to avoid the errors altogether, we recommend either:

• clearing your browser's cache, then accessing D2L directly at https://uwm.courses.wisconsin.edu rather than through the UWM Homepage 

OR

• switching to Firefox

NOTE:  Some users prefer Internet Explorer because they are not able to right-click to cut and paste in D2L when using Firefox.  However, keyboard shortcuts *will* allow you to cut and paste equally well in Firefox.  Here's how:

• To cut: hold down the [Ctrl] key and then the letter [x]

• To copy: hold down the [Ctrl] key and then the letter [c]

• To paste: hold down the [Ctrl] key and then the letter [v]

FAQ: Why can't I see my navigation bar correctly

I have been trying to access my course on D2L. I get to the course site and the main navigation bar is not there - just some garbage. What should I do about that?



In IE click on [Page] in your horizontal toolbar on the right. Then, click on text size and change it to medium. D2L doesn't work right when it is set to larger or largest.

Internet Explorer - Confusing Security Message

From Alan:

Folks, this message has begun to appear in the past month or so in IE, and it's gonna be a big problem for us.

If you look at it, you realize that it's precisely backwards -- the natural inclination is to hit 'yes' but if you do you don't get your stuff to work.

Instead, you have to hit 'no' to proceed.