Instructors are urged to give students these guidelines to avoid technical problems during online quizzes:
- Use the most reliable internet connection available: Come to a campus lab, if possible. Next in reliability are cable modem and DSL. Dial-up is not recommended.
- Use a "hard-wired" internet connection, NOT WIRELESS.
- SAVE each answer as they move through the quiz.
- WAIT a minute after hitting Submit Quiz, before shutting down the browser or logging out of D2L -- this allows the system to properly save their responses and do the auto-grading, if that option is enabled.
- If the student has browser issues (e.g., the browser "freezes") or loses internet connectivity during the quiz, they should
- shut down the browser (not submit the quiz, not log out)
- open a new browser window
- log back into D2L
- navigate to the course and enter the quiz again
- continue taking the quiz.
- NOTE: In a timed quiz, the clock keeps ticking.
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